Sales Assistant - Boise
Company: Allstate Insurance
Location: Boise
Posted on: March 3, 2025
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Job Description:
At Allstate, great things happen when our people work together
to protect families and their belongings from life's uncertainties.
And for more than 90 years our innovative drive has kept us a step
ahead of our customers' evolving needs. From advocating for seat
belts, air bags and graduated driving laws, to being an industry
leader in pricing sophistication, telematics, and, more recently,
device and identity protection.Job DescriptionThis position is
responsible for handling basic to complex telephone/email/chat/fax
inquiries from internal and external customers in an efficient,
professional, and accurate manner. Provides customers with product
knowledge and resolves customers concerns. Utilize functional
expertise and knowledge of the business to support, develop and
lead new initiatives, and maximize growth and profitability of the
business.Key Responsibilities* Provides support for customers by
handling inquiries via calls/emails/chats, and demonstrates
knowledge, understanding and experience to handle volume of
internal and or external customer inquiries may include
escalations* Resolves complex questions/concerns and refer other
inquiries to appropriate areas as needed* Project Management: To
initiate, execute, communicate and document projects as needed* May
act as a liaison to other departments where follow-up will be
required to meet customers needs* Assists in identifying process
improvement opportunities* Engages, inspires, educates and mentors,
new hires and incumbents* Collaborates with other areas to
identify, analyze, and improve processes* Inputs and tracking in
various systems such as Excel, proficiency required.Education and
Experience:* High School Diploma or GED (Preferred)* 0-2 years
experience (Preferred)* In lieu of the above education
requirements, an equivalent combination of education and experience
may be considered.Certificates, Licenses, Registrations:* Property
& Casualty License (Preferred)* SIE Exam and Series 6 and 63
Licenses (Preferred)Functional Skills:* Advanced product knowledge
and insurance regulations knowledge* Excellent working knowledge of
Allstate s systems required to perform the role* Ability to sell
and service policies (based on requirements of the department)*
Ability to diffuse customers and agents* Excellent working
knowledge of billing concepts and Allstate s billing systems*
Effective oral and written communication skills* Intermediate
problem-solving skills* Ability to adjust schedule according to
business needSkillsCompensationCompensation offered for this role
is $18.03 - 29.39 per hour and is based on experience and
qualifications.The candidate(s) offered this position will be
required to submit to a background investigation.Joining our team
isn't just a job - it's an opportunity. One that takes your skills
and pushes them to the next level. One that encourages you to
challenge the status quo. And one where you can impact the future
for the greater good. You'll do all this in a flexible environment
that embraces connection and belonging. And with the recognition of
several inclusivity and diversity awards, we've proven that
Allstate empowers everyone to lead, drive change and give back
where they work and live.Good Hands. Greater Together.Allstate
generally does not sponsor individuals for employment-based visas
for this position.Effective July 1, 2014, under Indiana House
Enrolled Act (HEA) 1242, it is against public policy of the State
of Indiana and a discriminatory practice for an employer to
discriminate against a prospective employee on the basis of status
as a veteran by refusing to employ an applicant on the basis that
they are a veteran of the armed forces of the United States, a
member of the Indiana National Guard or a member of a reserve
component.For jobs in San Francisco, please click "here" for
information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information
regarding the Los Angeles Fair Chance Initiative for Hiring
Ordinance.To view the "EEO is the Law" poster click "here". This
poster provides information concerning the laws and procedures for
filing complaints of violations of the laws with the Office of
Federal Contract Compliance ProgramsTo view the FMLA poster, click
"here". This poster summarizing the major provisions of the Family
and Medical Leave Act (FMLA) and telling employees how to file a
complaint.It is the Company's policy to employ the best qualified
individuals available for all jobs. Therefore, any discriminatory
action taken on account of an employee's ancestry, age, color,
disability, genetic information, gender, gender identity, gender
expression, sexual and reproductive health decision, marital
status, medical condition, military or veteran status, national
origin, race (include traits historically associated with race,
including, but not limited to, hair texture and protective
hairstyles), religion (including religious dress), sex, or sexual
orientation that adversely affects an employee's terms or
conditions of employment is prohibited. This policy applies to all
aspects of the employment relationship, including, but not limited
to, hiring, training, salary administration, promotion, job
assignment, benefits, discipline, and separation of
employment.Required
Keywords: Allstate Insurance, Boise , Sales Assistant - Boise, Sales , Boise, Idaho
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