Manager, Technical Service

Company: Crown Cork & Seal USA, Inc.
Location: Boise
Posted on: March 4, 2025

Job Description:

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American Beverage Division. - This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. - Position accountabilities -include the following: -

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• Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. -
  
• Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems. -
  
• Support the customer in areas such as equipment audits, rework of the final filled products, overhauls and equipment conversion.
  
• Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
  
  Requirements for this position would include the following: -
  
  
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  • BS level degree in Engineering, Packaging or Business
    
  • 5-7 years of experience in Beverage manufacturing environment including 2+ years in a leadership role.
    
  • Strong knowledge of Metal Seaming Technology (specifically Angelus, Pneumatic Scale and Continental)
    
  • Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
    
  • Proven analytical abilities and be knowledgeable in root cause
    
  • Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments.
    
  • Ability to identify industry specifications and incorporate them into the Beverage filling process. - -
    
  • Knowledge of Food Science or Microbiology processes will be beneficial.
    
  • Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)
    
  • Effective communication skills, both verbal and written as well as proven presentation skills. -
    
  • Ability to clearly and effectively interact with customers on a variety of levels.
    
  • Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
    Ability to work overtime during the week and week-ends based on customer needs.
    Ability to travel (car and/or plane) up to 70% of the time.
    

Keywords: Crown Cork & Seal USA, Inc., Boise , Manager, Technical Service, IT / Software / Systems , Boise, Idaho