Scheduling Specialist
Company: Caravel Autism Health
Location: Boise
Posted on: March 12, 2025
Job Description:
The Scheduling Specialist serves as the face of their clinic for
clients and their families and supports the clinical team by
flexibly serving multiple functions at the clinic. They are
responsible for timely and accurate scheduling changes for their
staff and clients, coordinating start of service for clients while
serving as general facilities support.
Essential Functions :
- Scheduling: Permanent schedules and scheduling variances.
Family guidance. BCBA/Senior meetings. Senior Training meetings.
PTO, QTPs, support services, etc.
- Accurately records client and staff cancelations, reschedules,
and other scheduled time off to ensure clients receive their
prescribed treatment hours.
- Timely execution of scheduling communication/task needs that
takes place at the center.
- Implementing best practices for scheduling, including timely
delivery.
- Meeting or exceeding treatment delivery goals (KPIs) as it
relates to provider & client utilization, including make up
time.
- Coordinating appropriate use of admin time.
- Scheduling trainings, i.e. safetycare, Relias, compliance,
etc.
- Onboarding new clients in partnership with Intake, from meet
and greet to first day of ABA.
- Support additional in-market centers with scheduling operations
as needed.
- Greet all clients and families as they arrive to our
clinics
- Answer phones and respond to or forward requests and/or
information.
- Facilitates timely and accurate flow of communication between
the clinic and Caravel corporate support functions.
- New hire day one welcome & center orientation as needed.
- Facilitating daily operations, cleanliness, team building,
logistics, supply management and organization of center.
Travel Required : Minimal Travel
Physical Demands :
This is largely a sedentary role, with frequent sitting and
computer keyboarding required. Employee will be required to sit,
talk, hear, type and write. Occasional bending, squatting,
stooping, and lifting (up to 35 pounds) is required. Specific
vision abilities required by this job include near, far, and field
of vision. Speech must be spoken in a manner easily understood by
others. This position requires regular and punctual employee
presence.
Qualifications :
Education:
- Must be a high school graduate/GED equivalent.
Experience:
- At least one-year comparable experience working with clients
and/or families in a medical or therapeutic setting including
providing administrative or customer service-related experience
preferred.
Skills and Competencies:
- Strong organizational skills, with the ability to multi-task
and meet deadlines.
- Strong attention to detail.
- Experience working with multi-line phone systems and office
machines (copiers, postage machines, fax machine, etc.).
- Displays professionalism and represents organization in a
professional manner.
- Excellent verbal and written communication skills, with a
pleasant, professional, and helpful demeanor and voice.
- Demonstrates initiative, with the ability to manage self and
workload.
- Knowledge of HIPAA privacy and security rules and
regulations.
- Ability to abide by ethical guidelines and policies, including
strict adherence to confidentiality and HIPAA guidelines.
Keywords: Caravel Autism Health, Boise , Scheduling Specialist, Other , Boise, Idaho
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