Fire Service Coordinator
Company: Johnson Controls International
Location: Boise
Posted on: September 25, 2024
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Job Description:
What you will do
Under general supervision, coordinates customer service requests,
from initiation to service completion, and maximizing technical
resource productivity and profitability by efficiently scheduling
and dispatching Technicians with guidance from the Team
Leads.Partners effectively with the Service Team Manager to ensure
technical service work is completed in a reasonable timeframe and
to the customer's expectations. Analyzes and assesses technical
team performance and adjusts as needed to enhance customer
satisfaction in a cost-effective manner.
How you will do it
Receives customer requests for unscheduled or scheduled service.
Determines customer needs and matches appropriate Technician or
Team Lead to the need.
Communicates the action plan and services to be provided directly
to the customer.
Ensures work has been performed to the customer's expectations and
performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer
issues, as appropriate.
Upon completion, reconciles all service requests daily.
Coordinates labor scheduling to align technician to the appropriate
customer and service need.
Ensures Technicians are provided daily schedules.
Maintains consistent communication with assigned Technicians.
Follows up on activities to ensure completion in an established
timeframe.
Assists with creation of L&M quotations.
Develops and maintains viable long-term relationships with
customers and subcontractors.
Participates in business review meetings by preparing and
discussing critical account information pertinent to current
profitability status (i.e., outstanding claims, PSA variance,
Accounts Receivable issues) and customer satisfaction
issues.Researches and follows up on questions identified during
monthly business review.
Ensures that all customer account information required to support
call management activities and scheduling of tasks are kept up to
date.Business review support
Billing support
Customer retention support
Facilitates administration of warranty claims.
May guide and prioritize the activities of the Customer Service
Agent Assistants.
Periodically performs duties of the Customer Service Agent
Assistant as overflow demands.
Answer incoming customer calls and resolve issues and/or take notes
to pass to appropriate department
Other duties and administrative activities as assigned.
Qualifications - External
What we look for
Required
Associates degree preferred, high school diploma or equivalent
required
Preferred minimum of five years of service industry experience
managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and
demonstrate solid organizational and attention to detail
skills.
Must have strong interpersonal skills to effectively communicate
with both internal and external clients.Must have the ability to
simultaneously handle a large and diverse number of projects, tasks
and issues with tact, cooperation, and persistence.Able to
prioritize work activities based upon financial impact to desired
business goals.
Experience and/or basic project accounting or costing principals is
desired.
Able to influence diverse teams to accomplish tasks/goals.
HIRING HOURLY RANGE:
(Hourly rate to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity,
and alignment with market data.)
This position includes a competitive benefits package. For details,
please visit the Employee Benefits tab on our main careers page
at
Johnson Controls International plc. is an equal employment
opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected
veteran status, genetic information, sexual orientation, gender
identity, status as a qualified individual with a disability or any
other characteristic protected by law. To view more information
about your equal opportunity and non-discrimination rights as a
candidate, visit
EEO is the Law
. If you are an individual with a disability and you require an
accommodation during the application process, please visit
here .
Keywords: Johnson Controls International, Boise , Fire Service Coordinator, Other , Boise, Idaho
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