IS Salesforce Application Systems Administrator III
Company: CareOregon
Location: Boise
Posted on: March 5, 2025
Job Description:
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Candidates hired for remote positions must reside in Oregon,
Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or
Wisconsin.
Job Title
IS Salesforce Application Systems Administrator III
Exemption Status
Exempt
Management Level
n/a
Direct Reports
n/a
Manager Title
IS Application Support Manager
Department
Information Systems
Requisition
24848
Pay & Benefits
Estimated hiring range $109,500 - $133,840 / year, 5% bonus target,
full benefits.
Posting Notes
This is a fully remote position, but you must reside in one of the
listed 9 states.
Job Summary
The IS Salesforce Application Systems Administrator III is
responsible for managing corporate applications, as well as
designing and implementing effective application solutions in
support of business strategies. This role is essential in executing
and maturing CareOregon's applications system support model. This
position spends substantial time partnering with business leaders,
architecting, implementing, and administering IS policies and
systems (plan, design, install, and maintain).
Essential Responsibilities
Application Systems Design
- Lead the design and maintenance of highly reliable server-side
applications, including but not limited to the Microsoft
environment, enterprise applications, custom built applications,
data backup systems and cloud services.
- Provide expertise in application systems software/hardware
technology to the company and participate in and consult on
projects.
- Advise other IS teams on best practices for
application/processes design.
- Manage the maintenance of the enterprise application portfolio
and inventory.
- Serve as a resource to developing administrators.
Application Systems Administration and Operations
- Execute tasks related to tickets and service requests for
advanced to complex server-side activities and provide escalation
support for compute tickets.
- Oversee the maintenance of application and server software,
such as updates and upgrades.
- Analyze business needs; partner with leaders across the
organization to research and recommend solutions which balance
business needs and risk mitigation.
- Oversee the configuration and customization of application
systems.
- Define, run, and review reports on applications performance and
event anomalies; ensure internal adjustments are made substantial
gaps documented and elevated to management.
- Develop and maintain appropriate applications documentation,
including current design and operation.
- Monitor and ensure quality of data transmissions.
- Oversee the configuration of user account access to
applications as needed.
- Participate in an after-hours on-call rotation.
Standards and Policy Administration
- Author and serve as subject matter expert to define
requirements and standards for application selection and
deployment.
- Monitor and continually review existing applications systems to
ensure they are designed to comply with established standards and
to empower business operations.
- Develop and maintain support policies and procedures.
- Assist with the development and management of
application/database security policies and systems, such as web
applications and SQL server security.
- Assist with the development and management of file exchange
policies and systems, such as FTP.
- Lead the planning for and supporting disaster recovery and
business continuity initiatives.
Vendor Coordination and Relations
- Establish and manage relations with external partners and
application vendors including installation and repair of
services.
- Conduct product and vendor research, and present
recommendations to team and/or management.
- Maintain service contracts and licensing; effectively negotiate
with outside parties; escalate issues as needed.
Organizational Responsibilities
- Perform work in alignment with the organization's mission,
vision and values.
- Support the organization's commitment to equity, diversity and
inclusion by fostering a culture of open mindedness, cultural
awareness, compassion and respect for all individuals.
- Strive to meet annual business goals in support of the
organization's strategic goals.
- Adhere to the organization's policies, procedures and other
relevant compliance needs.
- Perform other duties as needed.
Experience and/or Education
Required
- Minimum 5 years' experience delivering application systems
solutions and related services required. Experience should include
most or all of the following:
- Enterprise applications installation, administration and
upgrade
- Enterprise applications infrastructure design, including
performance management and cost metrics
- Scripting and automation
- Cloud and "as a Service" offerings
- Microsoft operating systems and core services
- ITIL concepts and practices
- Concepts of Managed Care
- Project management practices
- Systems integration and data flow
Preferred
- 2+ years of Salesforce experience
- 2+ years of Agiloft experience
- 2+ years of Contract Management experience
- 2+ years of Application Administration and support
experience
- Bachelor's degree in Computer Science, Information Systems, or
a related field
- Advanced-level Microsoft certifications
- Additional experience in related technology support and/or
operational positions
Knowledge, Skills and Abilities Required
Knowledge
- Expert knowledge, skills, and/or abilities in most or all of
the following:
- Enterprise applications integration and business process
automation tools, such as BizTalk
- Data integration strategy best practices, such as ETL
- Claims processing technologies, such as QNXT and
Facets
- Electronic health record technologies such as EPIC and
Allscripts
- Document management and collaboration platforms, such as
SharePoint and Office 365
- Scripting language technology, such as PowerShell and
T-SQL
- Compute environments, such as server hardware, storage and
virtualization
- Microsoft server operating systems and core services, such as
Active Directory
- Cloud technologies, such as Microsoft Azure and Amazon Web
Services
- Data protection solutions
- Troubleshooting performance issues and root causes
- Monitoring systems and best practices
- Principles of application design and best practices
- Knowledge of ITIL and ITSM governance concepts
- Knowledge of project management practices
Skills and Abilities
- Expert ability to author and maintain system
documentation
- Strong and clear communication skills, including listening,
verbal, written, customer service, meeting facilitation, and
presentations
- Ability to clearly articulate policies, instructions, goals,
and objectives
- Able to convey appropriate level of detail effectively to all
levels of the organization including non-technical staff and
leadership
- Able to simplify and present concepts in an easily understood
way
- Proactively and appropriately communicates status and
needs
- Ability to author policies, document risks, and propose
solutions to information technology management and senior
leadership
- Possess a high degree of initiative and motivation
- Ability to effectively collaborate with coworkers, staff,
leaders, and executives across all departments
- Able to see lead teams of people with minimal
oversight
- Able to see the big picture beyond a request and take
appropriate holistic action, employing "systems thinking"
- Strong project management skills
- Strong vendor management skills
- Strong organizational skills
- Ability to prioritize work based on business need and
direction
- Strong analytical and research skills; able to see patterns in
data and draw appropriate conclusions
- Able to propose solutions and communicate business
value
- Ability to maintain a positive attitude
- Understands and adheres to governance and process
- Ability to mentor and assist in developing junior staff
Keywords: CareOregon, Boise , IS Salesforce Application Systems Administrator III, IT / Software / Systems , Boise, Idaho
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