Associate Tech Support Analyst - Treasure Valley Hospital
Company: SCA Health
Location: Boise
Posted on: September 13, 2024
Job Description:
Associate Tech Support Analyst - Treasure Valley
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- Boise, Idaho
- Treasure Valley Hospital
- Technology
- Regular
- Full-time
- 1
- USD $58,300.00/Yr.
- USD $75,000.00/Yr.
- 36420 Job Description Overview
Today, SCA Health has grown to 11,000 teammates who care for 1
million patients each year and support physician specialists
holistically in many aspects of patient care. Together, our
teammates create value in specialty care by aligning physicians,
health plans and health systems around a common goal: delivering on
the quadruple aim of high-quality outcomes and a better experience
for patients and providers, all at a lower total cost of care. As
part of Optum, we participate in an integrated care delivery system
that enables us to support our partners as they navigate a complex
healthcare environment, Only SCA Health has a dynamic group of
physician-driven, specialty care businesses that allows us to
customize solutions, no matter the need or challenge:
- We connect patients to physicians in new and differentiated
ways as part of Optum and with our new Specialty Management
Solutions business.
- We have pioneered a physician-led, multi-site model of practice
solutions that restores physician agency by aligning incentives to
support growth and transition to value-based care.
- We lead the industry in value-based payment solutions through
our Global 1 bundled payment convener, that provides easy
predictable billing to patients.
- We help physicians address everything beyond surgical
procedures, including anesthesia and ancillary service lines. The
new SCA Health represents who we are today and where we are
going-and the growing career opportunities for YOU.
Responsibilities
As an Associate Tech Support Analyst, you will be responsible for
maintaining end-user relationships at all levels of the
organization by supporting both local and remote desktops utilizing
varies technologies. In this role you will be working under the
direction of the IT Manager supporting the End-User Services
organization (EOS). This role requires high accountability;
self-starter with ability to consistently deliver positive outcomes
and may require some travel in support of the Ambulatory Surgery
Centers and practice facilities. Skills Required
- Initiative-taking, decisive, action-oriented individual
- Strong written and verbal communication skills.
- Able to clearly explain technical issues in a way that
non-technical people can understand.
- Ability to be broadly focused and manage multiple efforts
concurrently.
- Strong written and verbal communication skills, including with
Executive audiences. The ability to communicate with the executive
management team on IT issues locally is especially critical.
- Excellent interpersonal, leadership, collaboration,
facilitation, and negotiation skills
- Able to clearly explain technical issues in a way that
nontechnical people can understand.
- Ability to be broadly focused and manage multiple efforts
concurrently.
- Ability to work effectively with all levels of the
organization, including staff, business stakeholders, and all
levels of management, up to and including the CEO.
- A highly motivated, energetic individual with strong ethics and
commitment to quality who must be organized, meticulous and a
self-starter who can effectively begin and complete projects.
Responsibilities
- Experience with supporting multiple Electronic Medical Records
(EMRs) highly preferred.
- Assisting internal and external teammates with hardware and
software repairs via the In-person, phone, email, and remote
control for varying computer problems.
- Occasional travel between multiple ASCs and Birmingham, AL may
be required.
- Experience with supporting products in Microsoft Office
Suite.
- Experience with ITSM tools (Service Now) preferred.
- Experience with hardware upgrades, Windows, iOS preferred.
- Follow proper escalations processes based on severity of the
incident/alert.
- Take ownership and accountability of all assigned tickets and
drive to resolution, researching and escalating to vendors, as
necessary.
- Ability to work with facility administrators, risk management,
insurance adjusters, contractors. and others in responding to
emergencies.
- Technical ability to assist in support of the following
technologies:
- Telecommunications - phones and all supporting software and
infrastructure
- Data Networking - routers, switches, firewalls and wireless,
along with supporting software
- Server hardware and operating systems - supporting local file
shares or databases.
- Video Conferencing solutions - both local office hardware and
software
Qualifications
- Bachelor's degree, associate degree, or requisite job
experience.
- Work experience ServiceNow ticketing system experience.
- Experience with remote applications Splash top, Citrix,
Dameware and Remote Desktop software.
- The candidate must possess excellent organization,
communication, customer service skills and be reliable.
- A good understanding of backup and recovery processes and
applications is preferred.
- Healthcare IT experience Ambulatory Surgery Centers (ASC)
preferred.
- Ability to collaborate with vendors, technical engineers, and
SCA team members in support of SCA End-User Services mission to
provide exceptional IT service delivery. USD $58,300.00/Yr. USD
$75,000.00/Yr.
PIee6811551820-37248-35547923
Keywords: SCA Health, Boise , Associate Tech Support Analyst - Treasure Valley Hospital, Healthcare , Boise, Idaho
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