Associate Tech Support Analyst - Treasure Valley Hospital
Company: SCA Health
Location: Boise
Posted on: September 13, 2024
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Job Description:
Associate Tech Support Analyst - Treasure Valley
HospitalJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLBoise,
IdahoTreasure Valley HospitalTechnologyRegularFull-time1USD
$58,300.00/Yr.USD $75,000.00/Yr.36420 Job Description
OverviewToday, SCA Health has grown to 11,000 teammates who care
for 1 million patients each year and support physician specialists
holistically in many aspects of patient care. Together, our
teammates create value in specialty care by aligning physicians,
health plans and health systems around a common goal: delivering on
the quadruple aim of high-quality outcomes and a better experience
for patients and providers, all at a lower total cost of care. As
part of Optum, we participate in an integrated care delivery system
that enables us to support our partners as they navigate a complex
healthcare environment, Only SCA Health has a dynamic group of
physician-driven, specialty care businesses that allows us to
customize solutions, no matter the need or challenge:We connect
patients to physicians in new and differentiated ways as part of
Optum and with our new Specialty Management Solutions business.We
have pioneered a physician-led, multi-site model of practice
solutions that restores physician agency by aligning incentives to
support growth and transition to value-based care.We lead the
industry in value-based payment solutions through our Global 1
bundled payment convener, that provides easy predictable billing to
patients.We help physicians address everything beyond surgical
procedures, including anesthesia and ancillary service lines. The
new SCA Health represents who we are today and where we are
going-and the growing career opportunities for YOU.
ResponsibilitiesAs an Associate Tech Support Analyst, you will be
responsible for maintaining end-user relationships at all levels of
the organization by supporting both local and remote desktops
utilizing varies technologies. In this role you will be working
under the direction of the IT Manager supporting the End-User
Services organization (EOS). This role requires high
accountability; self-starter with ability to consistently deliver
positive outcomes and may require some travel in support of the
Ambulatory Surgery Centers and practice facilities. Skills
RequiredInitiative-taking, decisive, action-oriented
individualStrong written and verbal communication skills.Able to
clearly explain technical issues in a way that non-technical people
can understand.Ability to be broadly focused and manage multiple
efforts concurrently.Strong written and verbal communication
skills, including with Executive audiences. The ability to
communicate with the executive management team on IT issues locally
is especially critical.Excellent interpersonal, leadership,
collaboration, facilitation, and negotiation skillsAble to clearly
explain technical issues in a way that nontechnical people can
understand.Ability to be broadly focused and manage multiple
efforts concurrently.Ability to work effectively with all levels of
the organization, including staff, business stakeholders, and all
levels of management, up to and including the CEO.A highly
motivated, energetic individual with strong ethics and commitment
to quality who must be organized, meticulous and a self-starter who
can effectively begin and complete projects. Responsibilities
Experience with supporting multiple Electronic Medical Records
(EMRs) highly preferred.Assisting internal and external teammates
with hardware and software repairs via the In-person, phone, email,
and remote control for varying computer problems.Occasional travel
between multiple ASCs and Birmingham, AL may be required.Experience
with supporting products in Microsoft Office Suite.Experience with
ITSM tools (Service Now) preferred.Experience with hardware
upgrades, Windows, iOS preferred.Follow proper escalations
processes based on severity of the incident/alert.Take ownership
and accountability of all assigned tickets and drive to resolution,
researching and escalating to vendors, as necessary.Ability to work
with facility administrators, risk management, insurance adjusters,
contractors. and others in responding to emergencies. Technical
ability to assist in support of the following
technologies:Telecommunications - phones and all supporting
software and infrastructureData Networking - routers, switches,
firewalls and wireless, along with supporting softwareServer
hardware and operating systems - supporting local file shares or
databases.Video Conferencing solutions - both local office hardware
and software Qualifications Bachelor's degree, associate degree, or
requisite job experience.Work experience ServiceNow ticketing
system experience.Experience with remote applications Splash top,
Citrix, Dameware and Remote Desktop software.The candidate must
possess excellent organization, communication, customer service
skills and be reliable. A good understanding of backup and recovery
processes and applications is preferred.Healthcare IT experience
Ambulatory Surgery Centers (ASC) preferred.Ability to collaborate
with vendors, technical engineers, and SCA team members in support
of SCA End-User Services mission to provide exceptional IT service
delivery. USD $58,300.00/Yr. USD
$75,000.00/Yr.PIf3690efb02b9-25660-35547923
Keywords: SCA Health, Boise , Associate Tech Support Analyst - Treasure Valley Hospital, Healthcare , Boise, Idaho
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